Return Policy

Defective Product/ Shipping Error

  • Guru's Gear will cover 100% of any costs related to defective products within 30 days of purchase.
    • The defective product will be validated once returned prior to final approval.
  • Guru's Gear will cover 100% of any costs relating to shipping errors reported within two weeks of delivery.

Customer Initiated Returns

  • Returns must be in new, unused condition in original packaging.
  • Returns are accepted up to 30 days after the order has been delivered. Returns will not be accepted after the 30-day window.
  • All items purchased in full case quantity must be returned in full case quantity. All items must be returned in new/unused condition. All original boxes, packaging, parts and accessories must be included in new/unused/undamaged conditions.
  • All pre-approved returns that are not defective are subject to restocking fees as noted below:
    • 1-30 days- 20% of the item(s) purchase cost.
  • Orders must be sent back within 7 days of the RMA approval.
    • After the 7-day window, the return will no longer be accepted.
  • New orders received are not accepted to “off-set” orders being returned to avoid re-stocking fees.
  • Customers will receive a shipping label to send back their return with, and the label cost will be deducted from the refund amount.
  • Guru's Gear will not issue credit for returned items that were not pre-approved or did not follow instructions given on RMA.

Shortages

  • For any shortages, please contact Guru's Gear within 48 hours of receiving the shipment.
    • If a claim is made after 48 hours, Guru's Gear will not be held responsible.
  • When a shortage or damage is due to the freight carrier ensure the product has been counted and signed for as the correct number of items, and/or the damage is noted on the B/L.
    • The shortage/damage will be subject to investigation.
  • If Guru's Gear finds the claim is justified, either a credit will be issued or a replacement sent.

Personalized Orders

  • Screen Print, Pad Printing and Heat Transfers are only eligible for replacement upon inspection due to shipment errors within one week of delivery.
  • Personalized Orders are not accepted for returns, unless of an error caused by Guru's Gear.